Shipping Policy

1. We are committed to delivering the ordered products to the right customers at the right time, so you can set aside all your apprehensions and avail our services without any reluctance.
2. We provide you with a well-established delivery mechanism that ensures the products ordered by you reach without any defect, damage, or quality issues.
3. And as far as the international buyers are concerned, the shipping charges are based on the destination and quantity of units purchased. We assure you the most subsidized rates ever, and the best services at each step.
4. Though it would be the weight of your package that determines shipping cost, you’ll be charged the least possible fee, for sure.
5. Both the international, as well as domestic orders, are shipped and delivered through leading courier services, ensuring the buyers an accurate delivery, in good condition, and at right time.
6. All the orders are shipped within 15 working days or as per the date agreed at the time of order confirmation. Please note that all the high-value orders will be shipped within 25 – 30 working days. Additionally, the customer will be provided with the option to track their order online after it is shipped.
7. Please note that an additional 5 to 7 days will be taken to deliver the product if you have ordered stitching.
8. Further, if you’re purchasing multiple items and wish to ship them to different addresses, you’re recommended to place them as different orders. However, if you’ve ordered multiple items in a single transaction, and wish to ship them to a single destination, the delivery date will be set as per the availability of the last ordered product. But in case you need the available products on an urgent basis, excluding the one that’s available later, we provide you with that option as well. Additional discounts will be offered in case of bulk purchases.
9. For we are adhered to building long-lasting customer relations with enduring commitments, we take utmost care of the needs of our clients. For that matter, we take responsibility of refunding your payment in case any unlikely event occurs and in case you don’t receive the ordered products.

Further, to entertain your queries, we have customer care, that is dedicated to resolving all your problems. You can connect to our support channel online and know more about the shipping as well as the delivery process.
“Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer’s payment made to us.”
After providing the tracking number, the buyer needs to track the package and has to ensure and confirm to us the delivery is received by the buyer within 24-48 hours as per the date & time mentioned for the status of the package is delivered on the COURIER COMPANY WEBSITE.
Once the COURIER COMPANY WEBSITE updated the status of the package is delivered and we didn’t get any confirmation from the buyer within the mentioned time for delivery as per COURIER COMPANY WEBSITE then we will consider that the package has been delivered to the buyer in good condition and all the products has been received by the buyer ONLY. In this manner, Surat Wholesale Shops is/will not be responsible for any kind of loss after that.

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